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• Jun 25, 2018

  Global Dairy eBrief Exclusive 06/25/2018

  Member Services > Periodicals > Global Dairy Ebrief Exclusives Articles > Archives > Global Dairy Ebrief Exclusive 06 > 25 > 2018 - by Margaret Speich

  Thirty-six years later, Johnson & Johnson's handling of the Tylenol situation in 1982 remains the textbook example of how to respond to a crisis. Johnson & Johnson quickly pulled 31 million bottles of Tylenol—worth $100 million—off the shelves, and it became obvious right awa